COVID19 Update: Please note, we are operational and orders are being shipped. For customer service, our hours of operation will fluctuate. Thank you!
COVID19 Update: Please note, we are operational and orders are being shipped. For customer service, our hours of operation will fluctuate. Thank you!
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Shipping and Returns Policy

Our Guarantee and Return Policy

Although we cannot guarantee your picking skills, SouthOrd® Lock Picks are warranted against defects in materials and workmanship for a period of 30 days. Our E-Series Electric Picks are warranted for six months, and our LAT-17 Snap Gun is warranted for one year. SouthOrd MAX® Lock Picks feature a lifetime guarantee (excludes shipping cost). Warranties exclude abuse or misuse of tools. 

Locksmithing Tools may be returned within 30 days of purchase for exchange or a store credit, which may be applied toward the purchase of another product, or for replacement if defective.  Locksmithing Tools must be returned in new condition with all parts and packaging.

Books are not returnable, and video tapes, DVD's and CD's may be returned, within 30 days of purchase, for replacement if defective.

Orders canceled after shipping has occurred will be charged a 20% restocking fee, and shipping charges are nonrefundable.

 

Shipping Information:

Orders placed by credit card must be shipped to the cardholder at the credit card billing address, with the following exceptions: Shipment to cardholder's Military, Fire/Police Department, or University address.

Most orders may also be shipped the cardholder's verifiable place of business. To expedite order processing, please include company name and phone number when shipping to a business.

The following services are offered to our customers within the United States:  USPS First Class Mail, USPS Priority Mail, UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, and UPS Next Day Air. 

A signature may be requested upon delivery, at our discretion.

The following services are offered to our international customers:  USPS First Class Mail, USPS Priority Mail.

For Our International Customers: Covid-19 Update, Effective from March through June 2020:  Government-imposed work and travel restrictions, and flight cancellations, are causing delays in domestic and international package deliveries.  We ask our international customer to allow up to 8 weeks to receive international shipments for orders placed from March through August, as we are unable to report lost shipment claims until 8 weeks from the ship-date.   Please allow 3-5 weeks for orders shipped First Class and 2-3 weeks for orders shipped Priority Mail (estimates do not include possible delays due to customs). Customers are responsible for any customs duties charged upon or following delivery.

Over-sized and/or heavy packages may require additional shipping costs.

 

Buyer Responsibility:

It is the responsibility of the buyer, and not SouthOrd®, to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any item ordered. Consult your local and state laws before ordering if you are in doubt. Absolutely No Sales To Minors! Therefore, orders paid by money order require proof of age, ie. copy of driver's license or birth certificate. By placing an order, the buyer asserts that the products ordered will be used in a lawful manner, that he/she is of legal age, and has never been convicted of a felony. By placing an order for locksmithing tools, the buyer asserts to be, without fraud or deception, a bonafied member of the locksmithing industry, or other qualified personnel.

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