Customer Service

We strive to make your shopping experience a simple and enjoyable one, but please feel free to contact us with any questions or problems you may have.


Toll Free Number: 877-540-8795
Local Number: 407-574-2433
Fax: 800-854-1930
Fax: 407-641-9613

Business Hours: Monday - Friday 8:00am - 4:00pm (Eastern Standard Time)

Ordering Information

Orders placed online, or by fax or phone, may be paid by credit card – We accept Visa, Mastercard, American Express and Discover.  PayPal payment is accepted for online orders.

Orders placed by credit card must be shipped to the credit card billing address, except when being shipped to a military, fire/police department, or university address. Most orders may also be shipped the cardholder's verifiable place of business. Shipment to any non-billing address or person, other than the exceptions mentioned here and at checkout, must be paid by the customer's Verified PayPal account. For high-valued orders, payment through the customer's Verified PayPal account, or through ShopPay, may be required.

Orders placed by mail may be paid by Postal Money Order, or credit card.

If you would like to place a mail order, please print our Order Form

Mail orders to:


To our Florida customers--  We love you guys!  We don’t have a storefront and are not set up to sell out of shop, though.  So, no pick-ups, please.  All orders are shipped from our facility.  Thank you!

We do not sell to minors – PLEASE INCLUDE PROOF OF AGE WITH ORDERING BY MAIL, ie. a copy of drivers license or state-issued ID.

Military | Law Enforcement | Firefighter 15% Discount - Click Here!


Our Guarantee and Return Policy:

With the following exceptions, any product may be returned for any reason, if in new condition (including manufacturer's packaging!), for exchange, credit, or refund, within 30 days of the purchase date.

EXCEPTIONS: Although we cannot guarantee your picking skills, SouthOrd® Lock Picks are warranted against defects in materials and workmanship for a period of 30 days.

  • SouthOrd MAX® Lock Picks feature a lifetime guarantee (excludes shipping costs).
  • SouthOrd® Electric picks are warranted for 6 months.

Warrenties do not cover abuse or normal wear of the tools. Lock picks may be returned, if in new condition, for credit to your account toward the purchase of another product, or for replacement if defective.

Books are not returnable, and video tapes, DVD's and CD's may be returned for replacement if defective.

Orders cancelled after shipping has occurred will be charged a 20% restocking fee, and shipping charges are nonrefundable