Customer Service

We strive to make your shopping experience a simple and enjoyable one, but please feel free to contact us with any questions or problems you may have!

Ordering Information

Orders placed online, or by fax or phone, may be paid by credit card – we accept Visa, Mastercard, and American Express. Orders placed by credit card must be shipped to the credit card billing address, except when being shipped to a military, fire/police department, or university address. Shipment to any other address or person, other than the credit card holder, may require ID documentation, an emailed or faxed copy of the cardholder’s credit card and driver’s license.

Toll Free Number: 877-540-8795
Local Number: 407-574-2433
Fax: 800-854-1930
Fax: 407-641-9613

Orders placed by mail may be paid by check, money order, or credit card.

If you would like to place a mail order, please print our Order Form

Mail orders to:

EXIT 10 INC
SOUTHORD® LOCKSMITH TOOLS
380 SOUTH STATE ROAD 434 #1004
PMB 280
ALTAMONTE SPRINGS FL 32714

We do not sell to minors – PLEASE INCLUCE PROOF OF AGE WITH ORDERING MY MAIL, ie. a copy of drivers license or passport.

Our Guarantee and Return Policy:

With the following exceptions, any product may be returned for any reason, if in new condition (including manufacturer's packaging!), for exchange, credit, or refund, within 30 days of the purchase date.

EXCEPTIONS: Although we cannot guarantee your picking skills, SouthOrd® Lock Picks are warranted again defects in materials and workmanship for a period of 30 days.

• SouthOrd MAX® Lock Picks are guaranteed for life.
• SouthOrd® Electric picks are warranted for 6 months.

This warranty does not cover abuse or normal wear of the tools. Lock picks may be returned, if in new condition, for credit to your account toward the purchase of another product, or for replacement if defective.

Books are not returnable, and video tapes, DVD's and CD's may be returned for replacement if defective.

Orders cancelled after shipping has occurred will be charged a 20% restocking fee, and shipping charges are nonrefundable