Shipping and Returns Policies
Our Guarantee and Return Policy
Locksmith Tools
With the following exceptions, any product may be returned for any reason, if in new condition (including manufacturer's packaging!), for exchange, credit, or refund, within 30 days of the purchase date.
EXCEPTIONS: Although we cannot guarantee your picking skills, SouthOrd® Lock Picks are warranted again defects in materials and workmanship for a period of 30 days. Our E Series Electric picks are warranted for six months and our SouthOrd MAX® Lock Picks feature a lifetime guarantee. This warranty does not cover abuse or normal wear of the tools.
Lock picks may be returned, if in new condition, for credit to your account toward the purchase of another product, or for replacement if defective.
Books are not returnable, and video tapes, DVD's and CD's may be returned for replacement if defective.
Orders canceled after shipping has occurred will be charged a 20% restocking fee, and shipping charges are nonrefundable.
Shipping Rates:
For our US Customers: We normally ship by UPS, but have also utilized the Postal Service for customers with PO Box addresses. Because the U S Postal Service has failed to honor valid insurance claims for lost shipments, some as large as $2,100.00, we ask that you use a physical address that is deliverable by UPS or FedEx. We apologize for any inconvenience, but the poor business practices of the U S Postal Service have made this necessary.
If a customer requires the use of a PO Box for delivery, please be aware that lost shipments will result in at least a 30 day delay before the reshipment of an order can be made.
** Orders valuing less than $15.00 and containing only single lock picks / "TW" tension tools (excluding all MAX picks) are charged $2.00 shipping within the U.S., and $3.00 shipping internationally. Adjustment to the shipping cost is made after the order is received.
SouthOrd Shipping Rates |
|
Zone 1
United States |
Zone 2
Canada |
Zone 3
Central and South America, and Caribbean Islands |
Zone 4
Europe, Asia, Africa, Australia and South Pacific |
|
$ USD Range |
|
First Class |
Priority |
First Class |
Priority |
First Class |
Priority |
| 0.00-20.00 |
$7.95 |
$6.95 |
$18.75 |
$6.95 |
$20.75 |
$6.95 |
$25.25 |
| 20.01-50.00 |
9.85 |
9.85 |
19.75 |
11.85 |
23.75 |
11.85 |
28.25 |
| 50.01-75.00 |
10.75 |
10.75 |
20.75 |
14.70 |
25.75 |
14.70 |
29.50 |
| 75.01-100.00 |
11.75 |
11.75 |
21.50 |
18.65 |
27.75 |
18.65 |
31.50 |
| 100.01-150.00 |
12.85 |
12.85 |
23.25 |
22.95 |
30.25 |
22.95 |
33.75 |
| 150.01-200.00 |
14.25 |
17.00 |
25.50 |
29.65 |
33.70 |
29.65 |
36.95 |
| 200.01-400.00 |
17.75 |
not available |
28.75 |
not available |
37.50 |
not available |
40.75 |
| 400.01-600.00 |
21.25 |
not available |
35.25 |
not available |
42.50 |
not available |
45.75 |
| 600.01-800.00 |
25.85 |
not available |
42.50 |
not available |
52.75 |
not available |
54.75 |
| 800.01-1500.00 |
32.85 |
not available |
55.70 |
not available |
64.50 |
not available |
65.85 |
| 1500.01 and UP |
41.55 |
not available |
67.95 |
not available |
83.25 |
not available |
83.25 |
| Over-sized or heavy packages, and high value orders may result in additional shipping charges. |
For Our International Customers: Please allow 3-5 weeks for orders shipped First Class and 6-14 days for orders shipped Priority Mail (estimates do not include possible delays due to customs). Customers are responsible for any customs duties charged upon or following delivery.
Restrictions:
All too often, the virtues of "common sense" fall victim to political expediency and, one by one, personal freedoms are given up for the promise of public safety. No weapons may be sent to Massachusetts, period - this includes orders placed by law enforcement personnel. Certain restrictions also apply to California and New York. Please check your local laws.
Buyer Responsibility:
It is the responsibility of the buyer, and not SouthOrd®, to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any item ordered. Consult your local and state laws before ordering if you are in doubt. Absolutely No Sales To Minors! Therefore, orders paid by money order require proof of age, ie. copy of driver's license or birth certificate. By placing an order, the buyer asserts that the products ordered will be used in a lawful manner and that he/she is of legal age. By placing an order for locksmithing tools, the buyer asserts to be, without fraud or deception, a bonafied member of the locksmithing industry, or other qualified personnel.
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